United Kingdom Gambling Commission
- 600+ games from 120+ top providers
- NZ$1,300 + 200 free spins welcome bonus
- Fast withdrawals, 0-24 hours for e-wallets
- 24/7 live chat support
- Skrill and Neteller deposits are excluded from the welcome bonus
- NZ$5,000 weekly withdrawal limit
Jump to: Games | Bonuses | Payments | Trust & Security | User Experience | Conclusions | FAQs
Overview
Overall rating: 4.5 / 5
21Prive Casino, launched in 2014, is operated under the management of White Hat Gaming Limited, a prominent iGaming company based in Malta. White Hat Gaming is known for powering several reputable online casinos, including Hello Casino and Slotnite. It is licensed by several reputable authorities, including the UK Gambling Commission, the Malta Gaming Authority, and the Swedish Gambling Authority, which underscores its commitment to secure and regulated gaming practices. The casino’s operations are rooted in a solid technological platform that ensures a seamless gaming experience, highlighted by features such as instant play and mobile compatibility, catering to a modern, on-the-go audience.
From a tech perspective, 21Prive Casino stands out with its user-friendly interface and a focus on high-quality graphics, resembling the luxurious atmospheres of top Las Vegas casinos. The casino positions itself as a premium online gambling destination, with a strong emphasis on providing a diverse and engaging gaming environment.
Players at 21Prive Casino can expect a broad selection of over 1000 games, including slots, table games, live dealer options, and more from leading software providers like NetEnt, Microgaming (now Games Global), and Evolution Gaming. The casino is known for its swift payment processes and a variety of bonus offers, including multiple deposit bonuses and VIP programs tailored to reward loyalty. This comprehensive gaming hub is designed to meet the needs of players from New Zealand, with transactions available in NZD to avoid exchange fees, making it a convenient and attractive option for local players.
1. Game Variety & Software
Game Variety Software: 4.5 / 5
Game Categories
21Prive Casino offers a comprehensive range of game types to cater to various player preferences, including slots, jackpots, table games (e.g., roulette, blackjack, baccarat), live dealer games, crash games, scratch cards, video poker, bingo, keno, craps and dice, virtual sports, and live shows (e.g., dream catcher, football studio).
Software Providers
21Prive Casino incorporates a mix of leading and niche game providers, ensuring a diverse and high-quality gaming experience, like Games Global, NetEnt, Evolution Gaming (with exclusive live dealer games), Pragmatic Play, NextGen Gaming, Betsoft, Wazdan, Red Tiger Gaming, Play’n GO, Quickspin and more.
Featured & Popular Titles
For New Zealand players, some of the most popular and recommended titles at 21Prive Casino include Book of Dead (Play’n GO), Starburst (NetEnt), Big Bass Splash (Pragmatic Play), Mega Moolah (Microgaming, known for its progressive jackpots), and Lightning Roulette (Evolution Gaming).
These games are favorites among NZ players for their engaging gameplay, innovative features, and potential for big wins.
2. Bonuses & Promotions
Bonuses Promotions: 4.5 / 5
21Privé Welcome bonus
21Privé’s welcome bonus for New Zealand players offers a 125% match on the first deposit, up to NZ$300, giving players up to NZ$675 to play with when depositing the full amount. The bonus also includes 200 free spins, credited as 40 spins per day for five days. The second deposit bonus grants 75% up to NZ$300, the third offers 50% up to NZ$300, the fourth provides 25% up to NZ$300, and the fifth gives 100% up to NZ$100.
Bonus funds and winnings from free spins must be wagered 35x before withdrawal. The maximum bet with bonus funds is NZ$5. Deposits via Skrill and Neteller are not eligible for this promotion. Free spins must be used within 10 days, and bonus funds expire after 30 days. No bonus code is required to activate the offer.
Welcome Bonus
21Prive Casino offers a comprehensive welcome package for new NZ players, spread over the first five deposits, totaling up to NZ$1,300 and 200 free spins. The structure is as follows:
- 1st Deposit: 125% up to NZ$300 + 200 free spins on selected games
- 2nd Deposit: 75% up to NZ$300
- 3rd Deposit: 50% up to NZ$300
- 4th Deposit: 25% up to NZ$300
- 5th Deposit: 100% up to NZ$100
No bonus codes are required to claim these offers. The wagering requirement on deposit bonuses is 35x the bonus amount, and for free spins winnings, it’s also 35x. Deposits made via Skrill or Neteller are not eligible for the welcome package.
Bonus Terms Transparency and fairness
The minimum deposit to qualify for each bonus is NZ$20. The casino clearly outlines that wagering requirements must be met before any winnings can be withdrawn. There is a NZ$5 maximum bet limit with bonus funds. The games contributing to the wagering requirements are specified, with most slots contributing 100%, while table games and video poker contribute less. Maximum win restrictions are not explicitly stated, adding a slight opacity to the full potential of bonus winnings.
Loyalty & VIP Programs
21Prive Casino features a multi-tier VIP program that rewards players based on their level of play and loyalty. Benefits include:
- Personalized Bonuses: Tailored to player activity and preferences
- Cashback Offers: Available at higher levels, providing regular cashback on losses
- Dedicated VIP Manager: Personal support and assistance from a dedicated manager
Entry to the VIP program is generally by invitation, and the more a player wagers, the higher the potential rewards and perks.
Recurring Offers & Tournaments
21Prive Casino hosts various recurring promotions and tournaments:
- Sensational Sundays: Players can claim a 30% match bonus up to NZ$100 every Sunday
- Loyalty Points Program: Players earn points for every bet placed, which can be converted into bonus cash
- Provider Promotions and Tournaments: Regular events in collaboration with game providers, featuring leaderboard races and cash prizes
These promotions provide an added layer of excitement and reward for regular players, maintaining engagement and offering additional opportunities to win.
Payments & Support
Payments Support: 4.5 / 5
Deposit & Withdrawal Methods
21Prive Casino offers a comprehensive array of payment options, ensuring convenient transactions for New Zealand players. Popular methods include:
- Visa
- MasterCard
- Paysafecard
- Skrill
- Neteller
- Bank Wire Transfer
- MuchBetter
- Apple Pay
These options cater to a variety of preferences, whether you prefer traditional banking methods or modern digital wallets.
Payout Speed & Limits
The payout speed at 21Prive Casino varies depending on the method: – E-wallets: 24-48 hours – Credit/Debit Cards: 3-5 days – Bank Transfers: 3-5 days
Withdrawals have a pending time of 24 to 48 hours. The minimum withdrawal limit is NZ$10, and the maximum withdrawal limit is NZ$7,500 weekly. Transactions are processed during weekends, which ensures no delays for players.
NZD Support & KYC
21Prive Casino accepts New Zealand Dollars (NZD), allowing players to transact without the need for currency conversion. The KYC (Know Your Customer) process is straightforward, requiring players to submit proof of identity (e.g., passport, driver’s license) and proof of address (e.g., utility bill, bank statement) to comply with regulatory requirements and ensure the security of transactions.
Customer Support Quality
21Prive Casino offers a high-quality customer support service, available via live chat and email ([email protected]). The live chat operates 24/7, ensuring that help is always at hand. The support team communicates primarily in English and is known for its responsiveness and helpfulness. The casino utilizes Zendesk for managing customer queries, which enhances the efficiency and tracking of support requests.
4. Trust, Security & Licensing
Trust Security Licensing: 5 / 5
Licensing Authorities
21Prive Casino is licensed by the Malta Gaming Authority (MGA) under license number MGA/B2C/370/2017 and the UK Gambling Commission (UKGC) with license number 52894.
This casino is licensed by the Malta Gaming Authority (MGA), a highly respected regulator in the online gambling industry. MGA-licensed casinos are held to high standards of fairness, player protection, and responsible gaming. New Zealand players can generally trust MGA casinos to operate transparently and reliably.
Thanks to the strong reputation of the MGA, our Trust, Security & Licensing rating is generally high for casinos holding this licence.
Holding a licence from the UK Gambling Commission (UKGC) means this casino meets some of the highest standards in terms of fairness, player security, and responsible gambling. Although UKGC-licensed casinos mainly target UK players, New Zealand players can still benefit from the strong regulatory framework this licence implies.
Given the strict requirements of the UKGC, our Trust, Security & Licensing rating is high for casinos with this licence.
Ownership & Corporate Background
21Prive Casino is owned and operated by White Hat Gaming Limited, a company incorporated under the laws of Malta. White Hat Gaming manages several other well-known casino brands and is based in Malta. The corporate structure involves multiple layers of management, focusing on providing secure and fair gaming experiences across their platforms.
Platform Security & Fairness
21Prive Casino uses RapidSSL encryption technology to ensure the security of player data and transactions. The casino’s games are powered by reputable software providers and are regularly audited for fairness by independent bodies. Although specific audit certifications (like eCOGRA or iTech Labs) are not mentioned, the stringent regulations of the MGA and UKGC ensure the games meet high fairness standards.
Responsible Gambling Tools
21Prive Casino provides various responsible gambling tools to help players manage their gaming activities responsibly. These tools include setting deposit limits, opting for self-exclusion, taking timeouts, and conducting reality checks to monitor gambling behavior regularly.
Player Reviews Summary
On platforms like Trustpilot and AskGamblers, 21Prive Casino has a mixed range of reviews. Common praises include the quality of customer service and the variety of games offered. However, there are some complaints regarding withdrawal delays and the fairness of terms and conditions. The trust score varies, with some concerns over complaint resolution, but many players report satisfactory resolutions to their issues.
Of course, players who experience issues are often more motivated to leave reviews than those with smooth experiences, so negative feedback should always be taken with a grain of salt. It’s important to weigh complaints against the broader context of the casino’s reputation, licensing, and responsiveness to user concerns.
5. User Experience & Innovation
User Experience Innovation: 4.5 / 5
Website Design & Navigation
21Prive Casino offers a user-friendly interface characterized by an old-fashioned yet functional design. The desktop and mobile layouts are streamlined, ensuring easy navigation with a simple, intuitive menu structure.
The website uses a basic color scheme enhanced by a unique velvet chair motif, which adds a touch of elegance without being overbearing. The interface quality is high, with fast loading times and clear categorization of games, promotions, and support options. Whether on desktop or mobile, users can enjoy a seamless experience, with all features accessible within a few clicks.
Mobile Gaming
21Prive Casino excels in mobile gaming through its fully optimized mobile website. Players can access the complete game library, manage their accounts, and reach customer support directly from their smartphone or tablet browsers.
The mobile site features a responsive design that adjusts seamlessly to various screen sizes and resolutions, ensuring a smooth and engaging experience on the go. Mobile-specific games are also available, offering a variety of gaming options tailored for handheld devices.
Standout Features & Tech
21Prive Casino focuses on delivering a smooth and polished user experience rather than flashy or gimmicky features. The platform is built on a stable and responsive framework that ensures fast loading times and seamless navigation across desktop and mobile devices. Game pages and categories are well-structured, helping players quickly find their favorites or discover new titles. The site also benefits from trusted payment integrations and top-tier game providers, reinforcing both usability and player trust.
Key Technical Strengths:
- Fast-loading pages for reduced bounce rates and better player engagement.
- Mobile-optimized design that adapts to any screen size without sacrificing functionality.
- Clean site structure and game categorization, ideal for both users and search engine indexing.
- SSL encryption across the site, protecting player data and payment information.
- Integration with established payment providers, ensuring secure deposits and withdrawals.
- Stable backend infrastructure, resulting in minimal downtime and reliable performance.
- Fully browser-based experience-no download required, simplifying access and improving conversion.
Conclusion & Overall Rating
Overall rating: 4.5 / 5
21Prive Casino has established itself as a versatile and appealing online gaming destination for New Zealand players since its inception in 2014.
With a robust selection of games, a plethora of bonuses, and a commitment to security and fair play, it offers a comprehensive suite of features that cater well to both casual and serious gamblers.
However, like any service, it comes with its own set of strengths and weaknesses, which are critical to consider before deciding to engage with the platform.
FAQs
Is 21Privé a safe and licensed casino?
Yes, 21Privé Casino is a safe and fully licensed online casino. It holds gaming licences from the Malta Gaming Authority and the UK Gambling Commission, two of the most respected regulatory bodies in the industry. These licences ensure compliance with strict standards for fairness, security, and responsible gambling.
Can I trust 21Privé with my money and data?
21Privé Casino uses RapidSSL encryption technology to protect personal and financial data. It is owned by White Hat Gaming, a reputable operator with several trusted brands under its umbrella. The site is built on a stable and secure platform with trusted payment integrations and regular auditing of games.
We found that deposits, withdrawals, and account data were handled securely and professionally.
What payment methods are available at 21Privé?
21Privé supports a wide range of payment options for New Zealand players, including Visa, MasterCard, Paysafecard, Bank Wire Transfer, Apple Pay, Skrill, Neteller, PayPal, MuchBetter, and Trustly. Transactions are processed in NZD, avoiding exchange fees.
How long do withdrawals take at 21Privé?
Withdrawals are subject to a pending time of 24 to 48 hours. Once processed, e-wallets take 24-48 hours, while credit cards and bank transfers typically take 3-5 business days. The weekly withdrawal limit is NZ$7,500. We found that an e-wallet withdrawal was approved and completed within 36 hours.
What are the wagering requirements for the welcome bonus?
The welcome bonus has a 35x wagering requirement on both the bonus amount and any winnings from free spins. A NZ$5 maximum bet limit applies while using bonus funds. Skrill and Neteller deposits are excluded from the offer.
Does 21Privé offer bonuses to new players?
Yes, new players receive a five-part welcome package totaling NZ$1,300 and 200 free spins. The first deposit gets 125% up to NZ$300 and 200 free spins, followed by matched bonuses on the next four deposits. No bonus codes are required.
Fhe welcome bonus activated automatically after a qualifying deposit.
What documents do I need to verify my account?
To verify your account, you’ll need to provide a valid photo ID (such as a passport or driver’s license) and a recent proof of address (like a utility bill or bank statement). This is part of the KYC process required by regulators.
In our test, document verification was completed within 24 hours via email.
Is 21Privé available on mobile devices?
Yes, 21Privé offers a fully mobile-optimized website compatible with both iOS and Android devices. Players can access the full range of games and manage accounts directly via browser. Gameplay and navigation on mobile are smooth and responsive.
Can I download a mobile app for 21Privé?
No dedicated mobile app is available, but 21Privé is entirely accessible via a mobile browser. The site is fully responsive and tailored for mobile users, with no need to download additional software.
In our test, the mobile site loaded quickly and provided full functionality without any app.
What types of games can I find at 21Privé?
Players can explore a wide selection of over 1,000 games including slots, table games, live dealer games, crash games, video poker, bingo, and more. Game providers include NetEnt, Evolution, Pragmatic Play, Games Global, and Red Tiger.
How can I contact 21Privé support?
Customer support is available 24/7 via live chat and email. The support team is friendly and operates in English, with Zendesk managing requests efficiently.
We found live chat responsive and helpful, with most questions answered within minutes.
What responsible gambling tools does 21Privé offer?
21Privé provides a robust set of responsible gambling tools, including deposit limits, session timeouts, self-exclusion options, and reality checks to help players stay in control.
In our test, we were able to set deposit and session limits directly from the account settings.
Reminder: Gambling should always be fun and safe. If you’re worried about your habits, please visit our Responsible Gambling page for advice and resources.
