United Kingdom Gambling Commission
- Generous welcome bonus up to £100 + 100 free spins
- Wide range of secure payment methods
- Large selection of top-tier slots and live casino games
- Licensed by MGA and UKGC
- Live chat support is not 24/7
- Limited selection of progressive jackpots
Jump to: Games | Bonuses | Payments | Trust & Security | User Experience | Conclusions | FAQs
Overview
Overall rating: 4.5 / 5
Casiplay Casino, established in 2019, is operated by Infinite Visions SRL and runs on the renowned Aspire Global International LTD platform. It is licensed by the Malta Gaming Authority, the UK Gambling Commission. Based in Malta, Casiplay has positioned itself as a dynamic player in the online casino industry, emphasizing a mobile-first approach that caters to gamers on the go.
This modern casino stands out with its user-friendly interface and visually appealing design, making navigation and gameplay a seamless experience. Casiplay offers a rich selection of games, with over 800 titles from top providers like NetEnt, Microgaming (Games Global), and Play’n Go, encompassing video slots, table games, and live dealer options. The platform is particularly noted for its comprehensive live casino offering and a variety of interactive video slots.
Players can expect a smooth transactional experience with multiple payment methods, supporting both traditional and some digital payment systems. The casino also highlights its quick payment processing times and has a strong focus on customer satisfaction with responsive support services. Bonuses at Casiplay are generous, featuring a multi-tier welcome package and several promotions for regular players, enhancing its appeal to both new and existing members.
1. Game Variety & Software
Game Variety Software: 4.5 / 5
Game Categories
Casiplay Casino offers a comprehensive range of gaming options designed to suit every type of player. The extensive library includes slots, jackpots, table games (such as blackjack, roulette, baccarat, and various poker variants), live dealer games (including live blackjack, roulette, baccarat, and poker), crash games, scratch cards, and specialty games like craps and keno.
Software Providers
Casiplay Casino features games from a mix of top-tier and niche software providers, ensuring variety and quality. Notable developers include NetEnt, Games Global, Evolution Gaming, Play’n GO, Quickspin, NYX, NextGen Gaming, Playtech, Betsoft, Aristocrat, Pragmatic Play, Barcrest, and WMS.
Featured & Popular Titles
For New Zealand players, Casiplay Casino showcases a selection of popular and well-loved game titles. Top picks include Starburst, Book of Dead, Gonzo’s Quest, Thunderstruck II, Asgardian Stones, Rich Wilde and the Book of Dead, as well as live dealer favourites like Crazy Time, Monopoly Live, No Commission Speed Baccarat, and Deal or No Deal.
These featured games provide a mix of classic favorites and exciting new titles across various game categories, ensuring a rich and diverse gaming experience for players from New Zealand.
2. Bonuses & Promotions
Bonuses Promotions: 4.5 / 5
Casiplay Welcome bonus
Casiplay’s welcome bonus offers new players in New Zealand up to £100 and 100 free spins across their first four deposits. The first deposit gives a 50% match up to £50 + 30 free spins on Starburst. The second and third deposits reward 20 free spins each (on Starburst and Book of Dead respectively), while the fourth deposit brings a 50% match up to £50 + 30 free spins on Gold King. A minimum deposit of £20 is required to claim each bonus. Bonus funds and free spin winnings must be wagered 35x before any withdrawals are allowed.
Welcome Bonus
Casiplay Casino welcomes new players from New Zealand with a four-part bonus package worth up to £100 and 100 free spins, spread across the first four deposits:
- 1st deposit: 50% match up to £50 + 30 free spins on Starburst
- 2nd deposit: 20 free spins on Starburst
- 3rd deposit: 20 free spins on Book of Dead
- 4th deposit: 50% match up to £50 + 30 free spins on Gold King
This tiered welcome offer provides a light but engaging start for new players exploring Casiplay’s games.
The minimum deposit to activate each bonus is £20. All bonuses and free spin winnings must be wagered 35x before withdrawal, and free spins expire after 24 hours. Bonus bets may be limited depending on the payment method used.
Bonus Terms Transparency and fairness
Casiplay Casino maintains transparency in its bonus terms, clearly outlining conditions such as a £20 minimum deposit and a 35x wagering requirement on both bonus funds and free spin winnings. The site lists eligible games and their contribution toward wagering, with most slots contributing 100%, while table games and some slots contribute less or are excluded. Free spins winnings are capped at £100, and bonus bets are typically limited to £4, £0.50 per line, or 15% of the bonus amount, with stricter limits (e.g., £2.50 max bet) for Skrill and Neteller deposits.
Loyalty & VIP Programs
Casiplay features a multi-tiered Loyalty Program that rewards players from their first deposit. Levels range from Bronze to Prestige, where each level up grants benefits such as faster withdrawals, birthday bonuses, Sunday spins, and higher deposit and withdrawal limits. High-tier members such as Platinum, Premium, and Prestige enjoy personalized offers, monthly cashback, and personal account management.
Recurring Offers & Tournaments
Casiplay Casino keeps the excitement going with a variety of recurring offers and tournaments. Players can take advantage of:
- Cashback days: Earn a percentage of your losses back on specific days
- Extra spins: Regular chances to claim free spins on selected slot games
- Leaderboard races: Compete with other players for top positions and prizes in leaderboard challenges
- Provider promos: Exclusive promotions and game launches through partnerships with top software providers
These ongoing promotions add extra value and entertainment for returning players.
Casiplay ensures that both new and existing players have plenty of incentives to play, making it a highly engaging gaming destination in the New Zealand market.
3. Payments & Support
Payments Support: 4 / 5
Deposit & Withdrawal Methods
Casiplay Casino offers a robust selection of payment methods tailored to suit a wide array of preferences. Players can make transactions using:
- Visa
- MasterCard
- Bank Transfer
- Skrill
- Neteller
- MuchBetter
- Paysafecard
- MuchBetter
- Jeton
- Neosurf
These options ensure that players from New Zealand and beyond have access to convenient and secure banking solutions.
Payout Speed & Limits
Withdrawals at Casiplay are processed with efficiency, with e-wallets typically taking 0-2 business days, credit/debit cards up to 6 business days, and bank transfers ranging from 2-6 business days. The casino processes transactions on weekends, which is a significant plus for players.
The minimum withdrawal amount is NZ$10, which is quite accommodating. The maximum monthly withdrawal limit is set at €7,000 (approximately NZ$11,500), although VIP players may enjoy higher limits.
NZD Support & KYC
Casiplay Casino supports various currencies, including New Zealand Dollars (NZD), which makes it easier for Kiwi players to manage their funds without worrying about exchange rates.
As for KYC (Know Your Customer) procedures, Casiplay requires players to verify their identity to comply with gambling regulations. This process involves submitting documents such as a government-issued ID, proof of address, and potentially proof of payment method. This is a standard practice aimed at ensuring the security of both the player and the casino.
Customer Support Quality
Casiplay offers customer support primarily through live chat and email. The live chat service is available from 08:00 to 00:00 CET, providing real-time assistance during these hours. Although not 24/7, the response time is generally quick during operational hours. The support team communicates effectively in English, which is beneficial for New Zealand players.
The casino uses advanced tools like Zendesk to manage customer interactions, ensuring that queries are handled efficiently and nothing slips through the cracks. This system also helps in maintaining high-quality support by organizing and prioritizing issues effectively.
4. Trust, Security & Licensing
Trust Security Licensing: 5 / 5
Licensing Authorities
Casiplay Casino is licensed and regulated by some of the most reputable authorities in the gaming industry: Malta Gaming Authority (MGA) with license number MGA/CRP/148/2007 and the UK Gambling Commission (UKGC) with account number 39483.
Holding a licence from the UK Gambling Commission (UKGC) means this casino meets some of the highest standards in terms of fairness, player security, and responsible gambling. Although UKGC-licensed casinos mainly target UK players, New Zealand players can still benefit from the strong regulatory framework this licence implies.
Given the strict requirements of the UKGC, our Trust, Security & Licensing rating is high for casinos with this licence.
This casino is licensed by the Malta Gaming Authority (MGA), a highly respected regulator in the online gambling industry. MGA-licensed casinos are held to high standards of fairness, player protection, and responsible gaming. New Zealand players can generally trust MGA casinos to operate transparently and reliably.
Thanks to the strong reputation of the MGA, our Trust, Security & Licensing rating is generally high for casinos holding this licence.
Ownership & Corporate background
Casiplay is operated by Aspire Global International LTD, a well-known name in the online casino market. Aspire Global International LTD is based in Malta and operates several other casino brands, providing a wealth of experience and a stable backing for Casiplay. This corporate structure ensures a professional and secure gaming environment.
Platform Security & Fairness
The security on the Casiplay platform is robust, featuring 128-bit SSL encryption technology to ensure that all transactions and personal data are protected. Additionally, the fairness of games is guaranteed through regular audits by independent bodies such as iTech Labs, which test the Random Number Generator (RNG) used in the games.
Responsible Gambling Tools
Casiplay promotes responsible gambling with several tools designed to help players manage their gaming habits. These include setting personal deposit limits, activating self-exclusion, taking timeout periods, and reality checks to remind players of the duration of their gaming sessions.
Player Reviews Summary
Casiplay has generally received positive feedback on various review platforms. Common praises include the user-friendly interface, variety of games, and responsive customer service. However, some complaints mention withdrawal delays. The casino has a trust score of 7.9 out of 10 on AskGamblers, with a high rate of complaint resolution, which indicates a proactive approach to customer satisfaction and trust.
5. User Experience & Innovation
User Experience Innovation: 4.5 / 5
Website Design & Navigation
Casiplay presents a sleek and modern design characterized by a navy-blue and bright green color scheme, which is both appealing and easy on the eyes. The desktop layout is well-organized with web sliders that simplify navigation through various sections like casino games, promotions, and the live casino. The mobile layout mirrors the desktop experience, ensuring a seamless transition between devices. The site is optimized for speed, reducing load times even during peak hours, and the interface quality maintains high standards, providing a smooth and enjoyable user experience.
Mobile Gaming
Casiplay excels in mobile gaming with a fully-optimized mobile site that adjusts perfectly to smaller screens on both Android and iOS devices. There is no need for a dedicated app as the browser performance is top-notch, offering a comprehensive gaming experience that includes all the features available on the desktop version. The touch interfaces are responsive, and the games load quickly, ensuring that players can enjoy their favorite games on the go without any compromise in quality.
Standout Features & Tech
Casiplay incorporates several innovative features that enhance the gaming experience. Gamification elements such as progress bars and achievement unlock systems keep players engaged and motivated. The casino also uses intelligent game suggestion technology that analyzes player preferences and playing history to recommend games. This personalized approach is complemented by exclusive dashboard tools that allow players to track their gaming history, set gaming limits, and manage their accounts more effectively, promoting a responsible gaming environment.
Conclusion & Overall Rating
Overall rating: 4.5 / 5
Casiplay Casino has established itself as a compelling option for casino enthusiasts in New Zealand, offering a robust array of features that cater to a diverse gaming demographic. From its extensive game library and generous bonus schemes to its secure and user-friendly platform, Casiplay delivers a well-rounded gaming experience that competes strongly in the online casino market. However, like any service, it has its areas of strength as well as aspects that could be improved.
FAQs
Is Casiplay a safe and licensed casino?
Casiplay is licensed by both the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC), two of the most respected regulators in the industry. These licences ensure the casino meets high standards of fairness, security, and responsible gambling. In our test, we found Casiplay operated transparently and securely.
Can I trust Casiplay with my money and data?
Casiplay uses 128-bit SSL encryption to protect player data and transactions. Its games are audited by independent bodies like iTech Labs to verify RNG fairness. In our test, transactions and gameplay felt secure and reliable.
What payment methods are available at Casiplay?
Casiplay supports Visa, MasterCard, Skrill, Neteller, PayPal, ecoPayz, Trustly, MuchBetter, Paysafecard, Apple Pay, and bank transfers. In our test, we found these options covered both traditional and modern preferences effectively.
How long do withdrawals take at Casiplay?
Withdrawals via e-wallets are processed in 0-2 business days, cards take up to 6 business days, and bank transfers can take 2-6 business days. The minimum withdrawal is NZ$10, with a monthly limit of around NZ$11,500 (or higher for VIPs). In our test, our e-wallet withdrawal was processed swiftly.
What are the wagering requirements for the welcome bonus?
Casiplay’s welcome bonus requires 35x wagering on both bonus funds and free spin winnings. The maximum bet while wagering is NZ$4 per spin or hand. In our test, these terms were clear and correctly applied.
Does Casiplay offer bonuses to new players?
Yes, Casiplay offers a welcome package of up to £100 and 100 free spins across the first four deposits. In our test, we successfully claimed the bonuses and found the process smooth and hassle-free.
What documents do I need to verify my account?
Casiplay requires a government-issued ID, proof of address, and potentially proof of payment method to complete KYC verification. In our test, the process was standard and completed efficiently.
Is Casiplay available on mobile devices?
Casiplay is fully optimised for mobile play through browsers on Android and iOS. In our test, mobile performance matched the desktop site, with responsive design and fast loading times.
Can I download a mobile app for Casiplay?
Casiplay does not offer a dedicated app, but its mobile browser version provides full functionality. In our test, we found no need for an app thanks to the site’s excellent mobile performance.
What types of games can I find at Casiplay?
Casiplay offers over 800 games, including pokies, jackpots, table games, live dealer titles, crash games, scratch cards, and keno. Providers include NetEnt, Games Global, Evolution, Play’n GO, Playtech, and more. In our test, the game selection was diverse and high quality.
How can I contact Casiplay support?
Casiplay provides live chat support (08:00-00:00 CET) and email assistance. In our test, support was responsive and helpful during chat hours.
What responsible gambling tools does Casiplay offer?
Casiplay offers deposit limits, self-exclusion, timeouts, and reality checks. In our test, these tools were easy to find and activate from the account settings.
Reminder: Gambling should always be fun and safe. If you’re worried about your habits, please visit our Responsible Gambling page for advice and resources.
