United Kingdom Gambling Commission
- 1,200+ games from 120+ top providers
- 100% up to €500 + 100 FS
- Fast withdrawals, 0-1 hours for e-wallets
- 24/7 live chat support
- Mobile-friendly site
- Limited ongoing promotions
Jump to: Games | Bonuses | Payments | Trust & Security | User Experience | Conclusions | FAQs
Overview
Overall rating: 4.6 / 5
Hello Casino, established in 2014, is managed by White Hat Gaming Limited and stands out in the New Zealand online casino market. It operates under the stringent regulations of the UK Gambling Commission and the Malta Gaming Authority, ensuring a secure and fair gaming environment. With its base of operations in Malta, Hello Casino offers a robust platform known for its user-friendly interface and mobile-first approach.
Hello Casino is recognized for its technical prowess, particularly in facilitating instant withdrawals, which significantly enhances the player experience. The platform is designed with a focus on mobile users but does not compromise on desktop functionality, catering well to all types of players.
Players at Hello Casino can expect a comprehensive gaming experience with over 2,700 casino games including a vast array of pokies, table games, and live dealer options. The casino is known for its rapid payment processing times, typically ranging from 24 to 48 hours. Additionally, Hello Casino offers attractive bonuses, often with low wagering requirements, making it a preferred choice for players looking for value and an extensive gaming catalogue.
1. Game Variety & Software
Game Variety Software: 5 / 5
Game Categories
Hello Casino offers an impressive variety of games that cater to all types of Kiwi players. You’ll find everything from classic pokies and jackpot games to a strong selection of table games like roulette, blackjack, baccarat and craps. The live casino section features real dealers and includes live versions of popular games for a more immersive experience.
There’s also plenty of variety beyond the classics, with options like video poker, bingo, scratchies, keno, crash games, virtual sports and even live game shows. Whether you’re after fast-paced action or something more relaxed, Hello Casino has you covered.
Software Providers
Hello Casino offers a top-notch gaming experience by working with over 135 software providers, bringing together a mix of industry heavyweights and fresh, creative studios. You’ll find games from well-known names like NetEnt, Microgaming (including Apricot), Evolution, Pragmatic Play, Play’n GO, IGT, Blueprint, Red Tiger, Big Time Gaming and SG Digital, which also includes WMS.
The variety doesn’t stop there. Hello Casino also partners with rising stars and boutique studios such as Thunderkick, Ezugi, Push Gaming, Nolimit City and others. There are even exclusive titles from smaller providers like Iron Dog Studio, Spinomenal and Hacksaw Gaming, giving players access to unique games you won’t see everywhere else.
Featured & Popular Titles
For Kiwi players, Hello Casino delivers a strong line-up of popular and well-loved games. Pokies like Starburst, Gonzo’s Quest, and Book of Dead are standout favourites for their engaging features and rewarding gameplay, while Immortal Romance remains a top pick for those who enjoy darker themes and dramatic win potential. For players chasing jackpots, Mega Moolah is a go-to with its record-breaking payouts.
The live casino section also impresses, with games like Lightning Roulette putting a modern spin on a classic, and Monopoly Live combining entertainment and real-money action in one of the most engaging formats available.
2. Bonuses & Promotions
Bonuses Promotions: 4.5 / 5
Hello Casino Welcome bonus
Hello Casino’s welcome bonus for New Zealand players includes a 100% match on the first deposit up to €500, effectively doubling your starting balance. You’ll also receive 100 bonus spins on Book of Dead, credited over three days. Bonus funds and free spin winnings must be wagered 35x before they can be withdrawn, and the maximum bet allowed with bonus funds is €5. Deposits made via Skrill or Neteller are not eligible, and any winnings from such deposits may be forfeited. Bonus spins expire after 10 days, and bonus funds expire after 30 days. No bonus code is needed—just opt in from the cashier when making your first deposit.
Welcome Bonus
Hello Casino now offers a streamlined and more rewarding welcome bonus for players from New Zealand. When you sign up and make your first deposit, you’ll receive a 100% match bonus up to €500 plus 100 bonus spins on Book of Dead.
To claim the offer, simply deposit a minimum of €20 and opt in by selecting the bonus from the drop-down menu in the cashier. Note that deposits made via Skrill or Neteller are not eligible for this bonus.
The 100 bonus spins are awarded in batches over three days:
- Day 1: 30 spins
- Day 2: 20 spins
- Day 3: 50 spins
Spins are credited by 13:00 UTC on each day, and each batch has a €100 cap on potential winnings.
This new simplified offer is part of Hello Casino’s effort to make promotions clearer and more appealing for new players in New Zealand and beyond.
Bonus Terms Transparency and Fairness
- Minimum deposit: €20
- Wagering requirement: 35× bonus amount (cash funds do not contribute)
- Bonus expiry: 30 days
- Free spins expiry: 10 days
- Maximum bet: €5 while using bonus funds
- Max winnings from free spins: €100 per batch
Games contribute differently toward wagering requirements. Full terms and a detailed game contribution table are available on Hello Casino’s website. This offer is available only to players aged 18+ and in compliance with MGA regulations.
Loyalty & VIP Programs
Hello Casino rewards its players through a multi-tier Loyalty Program where points can be earned with every wager. These points can be converted into bonus cash. Additionally, there’s an invite-only VIP club offering more personalized bonuses, a dedicated VIP manager, and exclusive promotions tailored to high-stake players.
Recurring Offers & Tournaments
Regular players can enjoy various recurring offers such as “Sensational Sundays” where players receive a 30% match deposit bonus up to NZ$100. There are also “Easy Mondays” with a 25% match up to NZ$50 on all deposits. The casino hosts regular tournaments and leaderboard races, often in collaboration with game providers, offering cash prizes and additional spins.
3. Payments & Support
Payments Support: 4 / 5
Deposit & Withdrawal Methods
Hello Casino provides a wide range of payment options designed to suit New Zealand players. You can choose from trusted international methods like Visa, MasterCard, Skrill, Neteller and bank wire transfers. For added convenience, local options such as POLi and Apple Pay are also available, making deposits and withdrawals quick and hassle free.
Payout Speed & Limits
Hello Casino handles withdrawals efficiently, especially for e-wallets, which are usually processed within 0 to 24 hours. Credit card and bank transfers can take a bit longer, typically between 2 and 5 business days. The minimum amount you can withdraw is NZ$10, while the monthly withdrawal limit is set at NZ$50,000.
Weekend processing is available, which is a significant advantage for players who wish to access their winnings outside regular business hours.
NZD Support & KYC
Hello Casino fully supports transactions in New Zealand Dollars (NZD), allowing players to deposit and withdraw without facing additional currency exchange fees. The KYC (Know Your Customer) process is straightforward and typically requires players to submit proof of identity (such as a passport or driver’s license) and proof of address (like a recent utility bill). This process is crucial for ensuring the security and legality of transactions within the platform.
Customer Support Quality
Customer Support at Hello Casino is highly accessible and efficient. The live chat service is available 24/7, offering assistance in multiple languages including English. The casino uses advanced customer support systems like Zendesk, which enhances the speed and quality of responses. Players can expect prompt and helpful service whenever issues arise.
4. Trust, Security & Licensing
Trust Security Licensing: 5 / 5
Licensing Authorities
Hello Casino is licensed and regulated by the Malta Gaming Authority (MGA) under license number MGA/B2C/370/2017 and the UK Gambling Commission (UKGC) with license number 52894.
This casino is licensed by the Malta Gaming Authority (MGA), a highly respected regulator in the online gambling industry. MGA-licensed casinos are held to high standards of fairness, player protection, and responsible gaming. New Zealand players can generally trust MGA casinos to operate transparently and reliably.
Thanks to the strong reputation of the MGA, our Trust, Security & Licensing rating is generally high for casinos holding this licence.
Holding a licence from the UK Gambling Commission (UKGC) means this casino meets some of the highest standards in terms of fairness, player security, and responsible gambling. Although UKGC-licensed casinos mainly target UK players, New Zealand players can still benefit from the strong regulatory framework this licence implies.
Given the strict requirements of the UKGC, our Trust, Security & Licensing rating is high for casinos with this licence.
Ownership & Corporate background
Hello Casino is owned and operated by White Hat Gaming Limited, a company incorporated and based in Malta. White Hat Gaming is known for managing several other reputable online casino brands like Slotnite and 21Prive, providing a strong corporate structure that supports reliable and secure gaming experiences.
Platform Security & Fairness
Hello Casino ensures the security of its platform through the use of 256-bit SSL encryption technology, safeguarding all player data and transactions. The fairness of games is guaranteed by regular audits conducted by respected independent bodies, although specific certifications like eCOGRA or iTech Labs are not explicitly mentioned.
Responsible Gambling Tools
Hello Casino promotes responsible gaming with several tools, including deposit limits, self-exclusion options, timeout features, and reality checks. These tools help players manage their gaming habits effectively.
Player Reviews Summary
Player reviews give Hello Casino a mixed average star rating, typically around 3.5 out of 5. Common praises include a good selection of games and user-friendly interface, while complaints often focus on slow withdrawal processes and customer service issues. Despite these complaints, the casino does not appear on any major blacklists, and it maintains a moderate trust score, with a significant number of complaints resolved satisfactorily according to player feedback.
5. User Experience & Innovation
User Experience Innovation: 4.5 / 5
Website Design & Navigation
Hello Casino provides a user-friendly interface that stands out for its ease of use and aesthetic appeal. The desktop version features a clean, minimalist design with a well-organized navigation bar that makes it simple for players to find games, promotions, and support options. Filters are intuitive, allowing users to sort games by provider, type, or popularity swiftly. The website’s performance is generally fast, minimizing load times and enhancing the overall user experience. On mobile, the site maintains its high-quality interface, adapting effectively to smaller screens without sacrificing functionality.
Mobile Gaming
While Hello Casino does not offer dedicated mobile apps, the mobile version of the website is highly optimized for both Android and iOS devices. The browser performance is excellent, providing a responsive and intuitive gaming experience. Players have access to a wide array of mobile-specific games, ensuring that the entertainment value is not diminished when switching from desktop to mobile. The seamless integration of all desktop features and bonuses into the mobile site further enhances the on-the-go gaming experience.
Standout Features & Tech
Hello Casino incorporates several innovative features that enhance the gaming experience. One of the standout tech features is the smart game suggestions system, which utilizes user activity and preferences to recommend games. This personalized approach helps players discover new games tailored to their tastes. Additionally, the casino has integrated gamification elements such as progress bars and achievement unlockables, which add an extra layer of excitement and reward to the gaming process. Exclusive dashboard tools, including real-time statistics and customized gaming alerts, empower players with control over their gaming experience.
Conclusion & Overall Rating
Overall rating: 4.6 / 5
Hello Casino has established itself as a formidable online casino option for New Zealand players, combining a comprehensive game selection, robust security measures, and enticing bonuses. As we conclude this review, it’s clear that Hello Casino offers a well-rounded platform that caters to a wide range of player preferences, making it a suitable choice for both casual and serious gamers.
FAQs
Is Hello Casino a safe and licensed casino?
Hello Casino is fully licensed by both the Malta Gaming Authority (MGA) and the United Kingdom Gambling Commission (UKGC), two of the most respected regulators in the online gambling industry. These licenses ensure that the casino adheres to strict standards for fairness, security, and responsible gaming. In our test, Hello Casino proved to be a secure and trustworthy environment for players.
Can I trust Hello Casino with my money and data?
Hello Casino uses 256-bit SSL encryption to protect user data and financial transactions. Additionally, the platform is operated by White Hat Gaming, a well-known company behind several reputable casino brands. In our test, we found the platform to be reliable, with transparent terms and fair player treatment.
What payment methods are available at Hello Casino?
Players can choose from a variety of trusted payment options including Visa, MasterCard, Neteller, Skrill, POLi, bank transfers, and Apple Pay. All methods support NZD, providing convenience for New Zealand players. In our test, deposits and withdrawals were processed smoothly and efficiently.
How long do withdrawals take at Hello Casino?
E-wallet withdrawals are typically processed within 0 to 24 hours, while credit cards and bank transfers may take 2 to 5 business days. Weekend processing is also available, which is a notable advantage. In our test, e-wallet withdrawals were nearly instant.
What are the wagering requirements for the welcome bonus?
The welcome bonus carries a 35x wagering requirement on both the deposit and bonus amount. Free spin winnings are also subject to the same 35x condition. In our test, the terms were clearly communicated and fair for the market.
Does Hello Casino offer bonuses to new players?
Yes, new players at Hello Casino can claim a welcome bonus of 100% up to €500 plus 100 bonus spins on Book of Dead with their first deposit. The spins are credited over three days and must be claimed by opting in during the deposit process. The bonus is straightforward and designed to be easy to activate and use.
What documents do I need to verify my account?
To complete the KYC process, players must provide proof of identity (such as a passport or driver’s license) and proof of address (like a utility bill). In our test, the verification process was straightforward and completed within a reasonable timeframe.
Is Hello Casino available on mobile devices?
Yes, Hello Casino’s website is fully optimized for mobile use on both Android and iOS devices. Players can access the full range of games, promotions, and support features through their browser.
Can I download a mobile app for Hello Casino?
Hello Casino does not offer a downloadable mobile app, but its mobile browser site is responsive and functionally complete. In our test, there was no need for an app as the browser version performed exceptionally well.
What types of games can I find at Hello Casino?
The casino features over 2,700 games including pokies, jackpots, table games, live dealer games, crash titles, scratchies, and video poker. Popular providers like NetEnt, Evolution, Microgaming, and Play’n GO are all represented. In our test, the variety and quality of games were excellent.
How can I contact Hello Casino support?
Support is available 24/7 via live chat and email at [email protected]. The support system is powered by Zendesk for fast and professional responses. In our test, live chat agents responded promptly and resolved our queries effectively.
What responsible gambling tools does Hello Casino offer?
Players have access to several responsible gambling tools, including deposit limits, time-outs, self-exclusion, and reality checks. These features are easy to activate and help players stay in control of their gambling habits. In our test, the tools were accessible directly from the account settings and worked as expected.
Reminder: Gambling should always be fun and safe. If you’re worried about your habits, please visit our Responsible Gambling page for advice and resources.
